[4008 Kits @ $25] Contact us - My Elementor Kits

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Paid support

As by the nature of our repository, we do not give out with any support or technical support for themes, plugins, or WooCommerce extensions. If you are in search of any premium support, then we charge $ 15 per hour. We will solve all kinds of problems. The balance is somehow refundable if we can not solve your problem.

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Yes, I understand the nature of business and paid support terms i would like to proceed

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Agreeing to the support policy

Support requests are handled on weekdays from 9:00 to 18:00 (UTC) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

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Pre Sales Questions

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Support requests are handled on weekdays from 9:00 to 18:00 (UTC) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

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Request for older version

We are happy to provide older versions I understand sometimes the latest version does not compatible with the rest of the other plugins and themes or WordPress so we want to downgrade it. Please check the available version on the product page and fill in the version details we will share the files manually. Sorry for the inconvenience, you are not allowed to download directly as there is some issue with the older version so we will share you manually. Thanks for your cooperation and understanding!

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Please Type the older version number that you want.

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Support requests are handled on weekdays from 9:00 to 18:00 (UTC) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

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Request Refund

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I agree to the Refund Policy.

Accepting Refund Terms(Required)

Yes, I have read the Refund terms and terms of use, I would like request for a refund of my order.

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Please explain why do you want a refund? Where is the issue, If the product is not working then please create a ticket and choose technical support we will check and resolve the issue...

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Accepted file types: jpg, gif, png, , Max. file size: 5 MB, Max. files: 3.

Agreeing to the support policy(Required)

Support requests are handled on weekdays from 9:00 to 18:00 (UTC) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

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Request for an update

Please always request from the product page using "Request for update" button if you need fast update because that directly goes to our concern team and they try to update ASAP. We take all the requests seriously so don’t think we ignore if you request from the product page, but we don’t reply for the update if you need update notification on your email then you can "follow for update" that shows on the product page,

Usually we don’t provide update on this ticket system, but if you have already requested for update and the product has not been been updated(for 72 hours) yet then you can proceed for the request from here, We will check with our concerns team why it was not updated and try to update it shortly.

We always try to keep updated all the products but it is not possible to update on the real time to check our update terms please. Sometime it takes time we are continuously improving our services. Your cooperation is very important to us. 😊

Agreeing update terms(Required)

Yes, I have read the above text and terms I understand the nature of the service, and I would like to request you update this product ASAP.

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Support requests are handled on weekdays from 9:00 to 18:00 (UTC) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

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Request for New product

Quick Info about our Upload Terms:-

Normally you will see that we keep uploading new products. But we never claim, we will upload a special product to you. You can request it, if possible, we will definitely upload it. (We respect the choice and needs of all our lovely customers. And all people need different themes and plugins, so we work continuously and try to upload more products as we can reach. But we do not guarantee that we will upload 100% to a specific product you have requested.) Since those who request us to upload the product, we are checking that product how many people will be benefited from this product and whether the product is under GPL license or not. Since we only select the GPL license product on our website, it can be freely used by everyone without any interruption. Even how old the product is. How many people like that product? etc.

I have a request for new products

Yes, I understand the terms and nature of business, Please have a look if you can provide this product.

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Agreeing to the support policy(Required)

Support requests are handled on weekdays from 9:00 to 18:00 (UTC) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

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Need Installation Support

Select the type of products you are having issue with installation(Required)

Before you proceed I want you to follow this documentation:-

- Theme installation guidance - Click here

* Most common known error about the theme:-

-The theme is missing the style.css stylesheet error - Click here

-Recommended - Additional Errors? Please follow it - Click here

Before you proceed I want you to follow this documentation:-

- Plugins installation guidance - Click here

* Most common known error about the Plugins:-

-The package could not be installed. No valid plugins were found- Click here

-Recommended - Additional Errors? Please follow it - Click here

How to Use Template Kits full tutorial:- Click here

Install and Activate the “Envato Elements” plugin from Plugins > Add New in WordPress

Download your kit file and Do not unzip

Go to Elements > Installed Kits and click the Upload Template Kit button. You may also import automatically by clicking Connect Account to link your Elements subscription, then import under Elements > Template Kits.

Check for the orange banner at the top and click Install Requirements to load any plugins the kit uses

Click Import on the Global Kit Styles first

Click Import on one template at a time. These are stored in Elementor under Templates > Saved Templates.

Go to Pages and create a new page and click Edit with Elementor

Click the gear icon at the lower-left of the builder to view page settings and choose Elementor Full Width and hide the page title

Click the gray folder icon to access the My Templates tab and then Import the page you’d like to customize.

If you have Elementor Pro, headers and footers may be customized under Theme Builder.

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Common Errors about templates kit and solution:-

Elementor Template Kits: PHP Zip Extension not loaded or "Please upload a valid Template Kit zip file" - Click Here

Envato Elements Template Kits - Imported template doesn't look like the demo - Click Here

Envato Elements Template Kits - Troubleshooting Common Import Problems - Click Here

Still need installation Support ?(Required)

Yes, I have checked the documentation and understood but still not working so I need further help.

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Please give me some details about your problems so that we can understand better and provide you the solutions:-

Files

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Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB, Max. files: 3.

Support policy(Required)

Support requests are handled on weekdays from 9:00 to 18:00 (UTC) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

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Technical Support

What theme or plugin is your question about? (Mentioned Product Name OR URL)(Required)

Have you read the documentation?(Required)

Product documentation is usually found inside the archive that you downloaded from our website. Online documentation can also be found on the developer's official website.

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Your version of PHP(Required)

I confirm that I have configured PHP in accordance with the requirements(Required)

I confirm that I have configured PHP in accordance with the requirements

❗️IMPORTANT. Your server's PHP version must be strictly 7.2 or 7.4 and 8.0 Other versions of PHP are not compatible with most products and can cause technical problems. Although the WordPress community recommends PHP's latest version, you should use version 7.2 or 7.4 and 8.0 to ensure no incompatibilities. Change your PHP version to a compatible Version. - If the latest version works then you can use this is just a recommendation.

✅ IMPORTANT. The following PHP settings must be installed on your server:
max_execution_time = 600
max_input_vars = 5000
memory_limit = 512M
post_max_size = 128M
upload_max_filesize = 512M

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A detailed description of your problem(Required)

Please describe your problem in as much detail as possible so that we can start solving it right away, rather than wasting your time with follow-up questions. If the product does not work, please do not write "The product does not work", but describe in detail which features do not work or do not work as you expect. Please also attach links to screenshots of the problem, this is IMPORTANT and will help solve your problem much faster. Use https://prntscr.com or a similar service to upload screenshots

Agreeing to the support policy(Required)

Support requests are handled on weekdays from 9:00 to 18:00 (UTC) in the order they are received. Please note, we respond to requests, usually within 1-2 working days.

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Paid support

Pre Sales Questions

Request for older version

Request Refund

Request for an update

Request for New product

Need Installation Support

Technical Support